Ordering Information, Policies & Terms
To Open an Account
To open an account, please submit our online Account Application. When we complete processing of the application, we will email you your unique Account Number and a copy of the current Wholesale Price List. Once you have your Account Number, you will be able to login and place an online order.
To place an online Wholesale order, please login. Such online orders will be billed according to our current Wholesale Price List as applicable to your account and confirmed by email. Order quantities should be entered as number of pounds per color.
Orders also may be submitted by fax, telephone, mail or email. If calling, be prepared to state your Account Number and give full item details: yarn code and name, color number and name, quantities in cones or pounds.
Most cone weights vary from their listed average weights. Precision-wound cones are accurate for yardage, but vary in weight according to incidental moisture. If a minimum weight is desired, or if your production requires a fixed number of cones, please indicate accordingly. In the absence of instructed limitations, our tendency is to ship rather more than less of an ordered quantity. For dyelot uniformity, please order sufficient yarn to complete projects; shade do vary from lot to lot.
Custom Dyeing is available for many of our stock yarn styles. All custom-dye orders require a non-refundable 50% deposit. If you are looking for a yarn or color not shown among our stock offerings, please inquire with Customer Service. New colors and styles are constantly in development. We welcome your suggestions, swatches or colors and will consider these in the formulation of new or updated lines
Back-Orders: Approximate dates for expected delivery of back-orders are indicated on invoices. Significant extensions to such dates are advised by fax, telephone or e-mail. We make every effort to ship promptly and expeditiously, but cannot guarantee that production or other delays will not extend an awaited backorder. We encourage you to indicate any defined Cancel Date after which an order or backorder may not be shipped without formal authorization. Customers who cancel a valid new or backorder after shipment, or who refuse delivery without authorization from Silk City Fibers, may be held liable for shipping and restocking charges.
Shipping: List prices are quoted F.O.B. Carlstadt, New Jersey. Ground delivery orders usually are shipped by the end of the next business day except for Fridays. No Shipping on Fridays. Under normal circumstances, express air orders received by 1 p.m. ET can be shipped the same day.
Invoice: Invoice will be sent out by regular mail or by email upon a customer requests.
Our Order Department personnel are ready to help with any and all questions regarding delivery information, order tracing, order changes, replacement of damaged cones, return and replacement of items shipped in error, etc. To discuss quality problems, return of undamaged yarn exceeding 20 lbs., or general account issues, please call our Customer Service Department.
Returns can be accepted only if authorized in advance by Silk City Fibers. If an error has been made in the fulfillment of your order, please report the problem and obtain a Return Authorization Number. For proper credit to be applied, this number must appear on any package returned to our warehouse. The returned merchandise should include a copy of the original shipping document(s) along with a note explaining the reason for return. Returns of merchandise not shipped in error are subject to a 25% Restocking Fee or minimum $10.00 Service Charge, whichever is greater. No returns will be authorized after 30 days past shipping date.
Terms & Conditions
To apply for a wholesale account, please submit a fully completed Silk City Fibers Account Application. If credit terms are requested, allow 3-4 weeks for processing of application and notification of terms. Until credit is established with us, orders are shipped prepaid (Credit Card or bank wire transfer). Accounts failing to abide by credit terms variously agreed upon will automatically revert to Prepayment basis.
International Payments: Because Canadian and other international payments are subject to a scale of bank charges dependent on the amount and currency of transaction, we request that international payments for amounts under US $5,000 be effected via credit card. If payment is made by check, all bank charges will be billed back to the issuer. For International settlement of amounts exceeding US $5,000 we may request payment by bank wire transfer or letter of credit.
About Online Color Images
We strive to display colors of our yarns as accurately as possible. Nevertheless, differences in device screens unavoidably will result in differences in appearance of the colors from one screen to another and from the original yarns themselves. For more accurate renditions of colors and textures, we encourage you to obtain a catalog of our color cards. If a project requires extraordinarily precise color matching, please order reelings of the actual yarn currently in stock.
It is not possible to guarantee all fibers for all possible end uses. We strive to maintain the highest quality in all of our yarns, which are thoroughly tested in a variety of applications. All yarns exhibit some, albeit small, degree of irregularity which must be taken into account. Variegated dye processes can exhibit a relatively wide disparity of coloration from lot to lot or even within individual cones (see our product Notes sheet for more information). Ultimately, your own care and judgment must be exercised in developing and making the final fabrication. Silk City Fibers will accept returns in yarn form only (subject to terms and requirements specified above) and, in the event of claims, compensate no more than actual paid value of returned yarn. Silk City Fibers will not accept responsibility for any claims on fabric, finished goods or labor, or other incidental costs.